| You
will receive an
instant confirmation
to your email
address immediately
following your
reservation. You
may also receive a
secondary
supplemental
confirmation number,
which we can use to
instantly validate
as the providers'
acknowledgement of
your arrival. |
|
| We
use
secure-socket-layer
(SSL) encryption,
the standard
encryption on the
Internet. This
encryption allows
our users to feel
confident and secure
about supplying
their credit card
and personal
information. SSL
provides assurance
that you are really
doing business with
us (and not an
impostor) and that
the information you
are sending to us
can not be
intercepted or
decrypted by anyone
other than the
intended recipient. |
|
| We
have provided you an
actual reservation,
there is nothing
else that needs to
be done. Behind the
scenes we cause the
provider to
re-validate the
reservation and
acknowledge they are
prepared for your
arrival. In most
cases you will
emailed the
providers
confirmation number,
usually within 48
hours, in
combination with our
instant confirmation
number. |
|
| Some
hotels allow us to
book their rooms
until 3:00pm on the
day of arrival. Only
those hotels that
follow this policy
will be displayed to
you if your arrival
date is the same
day. |
|
| We
would be happy to
help you make the
reservation by
phone. Please
call the toll free
number on our site.
If necessary, our
Customer Service may
be able to assist
you |
|
| Some
hotels do provide
free shuttle
services from the
airport. This
information can be
found on the
property information
page for the
specific hotel. |
|
| Some
hotels include a
free breakfast with
each room night
booked. That
information can be
found on the
property information
page for the
specific hotel. |
|
| Free
parking is provided
at many hotels. Check
the property
information pages
for information on
parking. |
|
| Each
hotel has a
different policy
regarding multiple
guests per room. Our
technology allows us
to display the
appropriate rate for
your room when you
select the number of
adults that will be
staying in the room. |
|
| Click
the map link on the
hotel property page. This
map will give you
the main cross
streets and address
of the hotel. Click
the tab:
“directions to
hotel”, enter your
address and click
“submit”. You
will see a detailed
list of how many
miles and where to
turn. |
|
| Most
hotels require a
minimum age of 18 in
order to book a
room. Some
require the guest(s)
be 21. You can
see requirements for
this and other hotel
amenities on the
hotel’s property
information pages. |
|
| All
hotel reservations
are guaranteed to be
the lowest rate
available, at the
time of booking, for
the dates requested
and the same hotel.
If you find a lower
rate for the same
dynamics the process
is simple: Submit
our Rate Guarantee
Form within 24 hours
of making the
booking with us. We
will either refund
the difference or
cancel the
reservation without
penalty. * This
guarantee may not
apply to special
events or third
party bookings. A
refund may only be
credited to the same
credit card used to
make the
reservation. |
|
| The
hotel information is
actually updated by
the hotel or hotel
chain a number of
times per year.
Additionally, we
strive to have the
most accurate and
complete hotel
information
available but we
have to rely on the
personnel at the
hotel property to
update and change
information when
appropriate. If you
have specific
requirements we
recommend you
contact the hotel to
validate the amenity
or service(s). |
|
| Hopefully,
you’ll find the
answer to your
questions or
concerns by reading
through our most
frequently asked
questions list. If
you don’t find the
answer to your
question; please
contact either
Reservations or
Customer Service.
Reservations can be
reached at the toll
free number on our
site. If necessary,
our Customer Service
may be able to
assist. |
|
| We
work closely with
providers to deliver
the lowest available
rates anywhere on
the Internet,
anywhere in the
world. In most
cases, Internet Hot
Deals are
significantly lower
than other online
hotel booking
websites.
Internet-hot-deals
are always displayed
first for any city
hotel search and are
designated with a
hot-deals link. |
|
| Every
city has their own
rates for taxes. In
some cases there are
additional fees
imposed by
providers, local,
city, state and
federal agencies.
Taxes are computed
on the hotel
reservation amount
and fees charged as
predicated by the
provider.
Non-refundable
deposits are
periodically
required to hold
rooms for your
arrival and to
provide you the
lowest rates. |
|
| Non-refundable
deposits are
periodically
required to hold
rooms for your
arrival and to
provide you the
lowest rates. |
|
| Generally
yes, we do provide
rates and breakout
the taxes for your
convenience;
however,
occasionally a hotel
will not provide us
with their tax
information and
therefore we are
unable to show that
information to you.
If you find a hotel
that doesn’t
provide tax rate
information, please
call us and we’ll
find out the tax
information for you. |
|
| It
depends on the how
we negotiated with
the provider. Some
of our providers
require just a room
night deposit to
hold your room while
others require
pre-payment at the
time of your
reservation. Please
refer to the amount
displayed on the
hotel confirmation
page to see what
your credit card
will be charged upon
making the
reservation.
Typically those
requiring
pre-payment are
offering
significantly
reduced rates. |
|
| Please
refer to your
confirmation and or
go to the website
and complete a
Customer Service
Request. Include
your previous
reservation amount
along with your
questions. A
Customer Service
Representative will
contact you within
24 hours to answer
your questions. |
|
| You
can make a
reservation for
someone else using
our system. Just
make sure you
include that
person’s name and
information as the
guest. You can
have a different
name and address for
the guest and for
the person paying
with their credit
card. |
|
| Please
fill out a
cancel/modify my
reservation form. Include
your previous
reservation amount
along with your
questions. A
Customer Service
Representative will
contact you within
24 hours. Please
check the
confirmation and the
providers
cancellation policy
regarding refunds of
reservation and/or
deposit amounts. The
policies are clearly
detailed and closely
followed because of
our contractual
arrangements. |
|
| Yes.
You can switch
hotels by canceling
your previous
reservation and
making a new
reservation. Please
review your existing
reservation to avoid
any cancellation or
modification
penalties. |
|
| We
accept Visa,
Mastercard, American
Express, Discover. |
